Please read the following information carefully, as your usage of the site and the services provided by us is subject to your acceptance of these Terms and Conditions. Please note that your statutory rights are not affected.
Enquiries (general or regarding specific items for sale): email@example.com
Orders by post (personal cheque or Postal Order): firstname.lastname@example.org
Returns (cancelling an order or returning goods): email@example.com
08000 24 11 24
Telephone support is available Monday to Friday between 9.00am and 5.30pm (UK time).
Precision Safety Services Ltd, Dorset House, Regent Park, Kingston Road, Leatherhead, Surrey KT22 7PL.
We aim to respond to all e-mails and telephone messages within 24 hours of their receipt, circumstances permitting.
Prices and Taxes
All prices on the site are in British pounds sterling and include Vat.
Payment from customers outside the UK will only be accepted in British pounds sterling. Overseas customers are responsible for paying any local import taxes or duties levied on goods delivered from the UK.
Methods of Payment and Online Security
Payment can be made online using any of the major credit and debit cards (including Visa, Mastercard, Solo, Maestro and Switch, direct debit). Transactions are processed by PayPal on its secure site; please note that you do not need a PayPal account to use your credit or debit card. You will also be given the option to pay with a PayPal account if preferred.
When paying online, once you have selected your goods, accepted our Terms & Conditions and entered your delivery details, you should proceed by clicking on 'Make Payment'. This will automatically take you to PayPal’s secure site, where your personal information will be protected by a Secure Sockets Layer (SSL) with an encryption key length of 128 bits (the highest commercially available layer); you will see an on-screen padlock during the checkout process, denoting a secure transaction. Any payment information you enter onto the PayPal site is stored on its server and is heavily protected; PayPal does not give your credit or debit card details to Precision Safety Services Ltd. Please click for further information on placing an online order.
We also accept postal payment by personal cheque (British bank accounts only) or crossed Postal Order, both types of payment to be in British pounds sterling. Cheques and Postal Orders should be made payable to Precision Safety Services Ltd. Please write your name, postal address and cheque guarantee card number on the reverse of the cheque. Should you wish to pay for goods by personal cheque or Postal Order, it is important that you contact us initially, so that the goods you wish to purchase can be reserved for a limited period of 7 days. Please click for further information on making postal payments by personal cheque or Postal Order.
Order Acceptance and Dispatch
We will acknowledge your order by automatic e-mail, specifying the goods that you have ordered and the appropriate payment made. On receipt of our e-mail, please inform us as soon as possible if you think any details may be incorrect.
We aim to dispatch your order within two working days of it being placed; working days are Monday to Friday, excluding public holidays. We will send you a further e-mail, to let you know when your order has been dispatched.
Postage and Packing Charges and Delivery Times
The postage and packing charge will be added to the shopping basket after delivery details have been given and the delivery type has been selected. Customers within the UK (sending their order to a UK address) can choose between our standard dispatch service and another Royal Mail service which offers faster delivery and a higher level of compensation.
Orders Not Received
If you are a UK customer and have not received your order (or notification from Royal Mail that it has attempted to deliver) within 5 working days of our e-mail confirming dispatch, please contact us at firstname.lastname@example.org International customers should allow 10 working days from the date of our e-mail, before contacting us.
Cancelling an Order
Under the terms of the UK Distance Selling Regulations, you may cancel an order within 7 working days of receiving the goods. You are required to let us know in writing of your decision to cancel, and this should be done by sending an e-mail to email@example.com ; included in your e-mail should be your full name, postal address and the Product Reference.
We will respond to your e-mail, letting you know the status of your order. If we have not yet dispatched it, you will be refunded in full (by the method you used to place your order). We will contact you by e-mail when the refund has been made. If your order has been dispatched, or if you have already received the goods, please refer to the section below entitled ‘Returning Goods’.
If you wish to return goods to us for a refund, you will need to inform us of your intention within 7 working days of receiving the goods. This should be done in writing, by sending an e-mail to firstname.lastname@example.org ; your e-mail should include your full name, postal address, the invoice number and your reason for returning the goods. We will acknowledge your e-mail, and you are required to return the goods to us within 7 working days of the date of our e-mail.
Goods should be returned to: Precision Safety Services Ltd, Dorset House, Regent Park, Kingston Road, Leatherhead, Surrey KT22 7PL.
We require that goods are returned to us in the same condition as they were sent to you. It is your responsibility to take care to ensure that goods being returned are protected and securely packed; we will not able to give refunds on goods damaged whilst being returned to us because they have been insufficiently packed and protected. The original delivery note should be enclosed with the goods, and the inner packaging should also be returned.
You are strongly advised to return goods to us using Royal Mail Recorded (Signed For)TM, which is available for a small fee from all Post Offices; this service provides proof of posting and requires a signature on delivery. If you decide not to use this service, we regret that we cannot accept liability should goods be lost during their return to us.
Once we have received the goods and are able to confirm that the above conditions have been met, a refund will be made. We will contact you by e-mail to advise you of this. Refunds will only be made to the original purchaser, using the same method by which the original order was paid.
The cost of the returned goods plus the cost of postage will be refunded if an error was originally made by us i.e. incorrect goods were sent.
The cost of postage will not be refunded if the item(s) are being returned because they are unwanted.
In the event of goods being received in a damaged condition, we require that you inform us as soon as possible by e-mailing email@example.com , and in any event, within 7 days of receipt.
Royal Mail stipulations require that damaged goods and their packaging must be retained whilst a damage claim is in process, as they may wish to see them. Subject to the above conditions being met (and the return of the goods to Precision Safety Services Ltd at the appropriate time), Precision Safety Services Ltd will refund the cost of the damaged goods and the postage; please note that refunds are made to the original purchaser, using the same method by which the order was placed.
Your name and contact details are used by us to process and dispatch your order. Following the dispatch, we will record your name, contact details and buying preferences on our off-site customer file. We may use that information to contact you (by e-mail), if we think a future item will be of specific interest. We will not telephone you or send you general e-mails or letters. If you do not wish to be contacted by Precision Safety Services Ltd (other than regarding an order you have placed), please let us know in an email to firstname.lastname@example.org
We will not share, swap or sell your contact details or buying preferences with a third party. We may need to disclose contact details to law enforcement agencies in relation to enquiries concerning the prevention and detection of fraud or crime, or the apprehension or prosecution of offenders, as may be required by law or legal proceedings. Any details disclosed in this respect will be in accordance with the Data Protection Act 1998. Under the terms of the Data Protection Act, we are not required to register on the Public Register of Data Controllers.
A contract of sale will exist between you and Precision Safety Services Ltd when we confirm by e-mail that your order has been placed and payment received. These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English law, and the English Courts shall have jurisdiction over any disputes between us.
Whilst we will endeavour to ensure that the site runs without error or disruption to the contents or functions, we cannot guarantee that the site will be error free.
Any disruption to the service may be beyond our control, and whilst we cannot be held responsible, we will do our best to see that the problem is corrected quickly.
Amendments to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any point and without prior notice. We require that you accept our Terms and Conditions prior to placing an order with us.